Warranty Policies
| Electronics Manufacturers Warranty Policies | |
 All manufactures provide a warranty for the equipment they sell. The warranty coverage varies.
Some manufactures provide "on - site" service for their high end products. This would cover reasonable travel time by a factory authorized service technician, and most on board trouble shooting and repair. Most equipment warranties are "carry in", this means you remove it and carry it in to a service center, or you ship it at your expense to the manufacturer. If you insist on a factory-trained technician coming to your vessel to perform warranty work, you will be responsible for paying whatever time the manufacturer does not cover.  Most manufactures do not pay freight in or out for a warranty repair. Some will pay the freight back to you (but not all of them). Most will only ship ground freight. If you want air freight, you can usually request it at an additional cost. Listed below are the coverages you can expect from the various manufactures. These policies are the latest information available and may not apply to equipment built prior to 1998. While we have done our best to insure the accuracy of these policies, we can not be held responsible for out dated or incorrect information. |
Warranty Policies as Defined by the Manufacturers for 2005
ACR
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Electronics | 0 | 0 |
Not Covered |
Not Covered |
1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
APC
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| UPS | 0 |
Not Covered |
Not Covered |
Not Covered |
2 yrs. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Airmar
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| Transducers |
Not Covered |
Not Covered |
Paid if found defective |
Covered if found defective |
1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
B&G
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | Up to 4 hrs. | 1 | Not Covered |
Ground Shipping Covered if found defective |
1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Channel Plus
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Charles Marine
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| Cell Socket | 0 |
Not Covered |
Not Covered |
Not Covered |
1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Clarion
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
|
CM & XM models |
0 |
Not Covered |
Not Covered |
Not Covered |
2 yrs. |
|
All other equipment |
0 |
Not Covered |
Not Covered |
Not Covered |
1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
C-Map
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Digital
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| Antennas |
Not Covered |
Not Covered |
Not Covered |
Not Covered |
5 yrs. |
| Amplifiers |
Not Covered |
Not Covered |
Not Covered |
Not Covered |
1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
DirectTV
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
0 |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Extron
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
3 yrs. parts & labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Furuno
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| Magnetrons | 1-4 | 1 |
Not Covered |
Covered if found defective |
1 yr. |
| Transducers | 1-4 | 1 |
Not Covered |
Covered if found defective |
1 yr. |
| All Other Equipment | 1-4 | 2 |
Not Covered |
Covered if found defective |
2 yrs. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Hatteland Monitors
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Icom
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 | 0 |
Not Covered |
Covered |
3 yrs. parts and labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
KVH
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment |
Warranty labor is reviewed on a case by case situation by KVH |
1 |
Not Covered |
Covered |
2 yrs. parts & 1 yr. labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Maptech
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| Equipment |
Up to
1.5 hrs. Per incident |
2 yrs. |
Not Covered |
Covered if found defective |
2 yrs. |
| Software | 0 | 0 |
Not Covered |
Not Covered |
30 days |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Marantz
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 | 0 |
Not Covered |
Covered |
3 yrs. parts & labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
MBQuart
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 | 0 |
Not Covered |
Not Covered |
3 yrs. parts & labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Nauticomp
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| Infinity Models | 0 | 0 |
Not Covered |
Covered |
2 yrs. Parts and labor |
| Signature models | 0 | 0 |
Not Covered |
Covered |
3 yrs. Parts and labor |
|
Glass Bridge Models |
0 | 0 |
Not Covered |
Covered |
3 yrs. Parts and labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Navionics
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Newmar
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
2 yrs. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Niles
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
10 yr. limited warranty |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Nobeltec
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| Software | 0 |
Not Covered |
Not Covered |
Not Covered |
1 yr. |
| Radars | 0 |
Not Covered |
Not Covered |
Not Covered |
2 yrs. |
|
Heading sensor, GPS, Sounder, AIS |
0 |
Not Covered |
Not Covered |
Not Covered |
1 yr. |
| Wireless Screen | 0 |
Not Covered |
Not Covered |
Not Covered |
2 yrs. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Noland
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
2 yr. part replacement |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Northstar
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment |
Warranty labor is reviewed on a case by case situation |
1 yr. |
Not Covered |
Not Covered |
2 yrs. parts & 1 yr. labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Panasonic Cameras
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 | 1 yr. |
Not Covered |
Not Covered |
1 yr. parts & labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Panasonic Phone Systems
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
1 yr. parts & labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Pioneer
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Not Covered |
1 yr. parts & labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Polyplanar
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| Stereos | 0 |
Not Covered |
Not Covered |
Not Covered |
2 yrs. |
| Speakers | 0 |
Not Covered |
Not Covered |
Not Covered |
2 yrs. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Pro Video Camera Systems
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Covered | 5 yrs. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Raymarine
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| VHF Radios | 1.5 | 3 yrs. |
Not Covered |
Covered if found defective |
3 yrs. |
| Instruments | 2 | 2 yrs. |
Not Covered |
Covered if found defective |
2 yrs. |
| Autopilots |
3 hrs labor + 1 hour sea trial |
2 yrs. |
Not Covered |
Covered if found defective |
2 yrs. |
| Chartplotters | 2 | 2 yrs. |
Not Covered |
Covered if found defective |
2 yrs. |
| Navaids | 2 | 2 yrs. |
Not Covered |
Covered if found defective |
2 yrs. |
| Color Sounders | 3 | 2 yrs. |
Not Covered |
Covered if found defective |
2 yrs. |
| Radar |
4 hrs. labor + 1 hour sea trial |
2 yrs. |
Not Covered |
Covered if found defective |
2 yrs. |
| H6 series |
Separate Policy |
2 yrs. |
Not Covered |
Covered if found defective |
2 yrs. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Seatel
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment |
Warranty labor is reviewed on a case by case situation by Seatel |
1 yr |
Not Covered |
Covered |
2 yrs. parts & 1 yr. labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Sharp LCD
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Covered |
1 yr. parts & labor |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Shakespeare
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
|
Fiberglass Antennas |
Not Covered |
Not Covered |
Not Covered |
Not Covered |
2 yrs. |
|
Galaxy Antennas |
Not Covered |
Not Covered |
Not Covered |
Not Covered |
5 yrs. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Simrad
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| Autopilot | Up to 3 hrs. | 1 |
Not Covered |
Ground Shipping Covered if found defective |
2 yrs. |
| Instruments | Up to 2 hrs. | 1 |
Not Covered |
Ground Shipping Covered if found defective |
2 yrs. |
|
All other equipment |
Up to 1 hr. | 1 |
Not Covered |
Ground Shipping Covered if found defective |
2 yrs. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Skymate
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All equipment | |||||
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Sonance
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| Speakers | 0 |
Not Covered |
Not Covered |
Not Covered |
Lifetime limited warranty |
|
All other equipment |
0 |
Not Covered |
Not Covered |
Not Covered |
5 yrs. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Weather Channel
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Covered | 1 yr. part |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Xantrex
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Covered |
2 yr. warranty |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
Xantech
| Type |
CME Technician Labor Hours |
Warranty
Yrs. For CME Technician |
Freight to MFG. |
Freight Back to Dealer |
Parts Coverage |
| All Equipment | 0 |
Not Covered |
Not Covered |
Covered | 1 yr. |
|
Software upgrades, Calibration, & Faulty install |
0 |
Not Covered |
Not Covered |
Not Covered |
0 |
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